15 Days Easy Return/Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new and unworn item(s). Due to sanitary reasons, all sales are final on panties, teddies and hosiery and swimsuits where the protective adhesive strip had been removed.
We suggest to inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems.
To make return/exchange service as easy as possible, please follow the guidelines as below:
- Please contact with our customer service to get a return/exchange authorization and return address within 15 days upon receipt. We don’t accept the returned package without authorized from customer service.
- All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
- Please return through your local post office to avoid tax and include your filled-out return/exchange authorization form in your return package. Any lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.
- Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 7 business days. A refund only for the merchandise but not duties, taxes or tariffs.
Note: We ship orders from China, the international orders aren’t eligible for free returns. Customer will be responsible for return shipping and handling fees. Original shipping fees are non-refundable.
Still have questions or concerns? Contact us by firstname.lastname@example.org